Terms of service

Welcome to ReForge. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

For any questions, contact us at:
📩 care@reforgeonline.in

1. Account Terms

1.1. To access certain features of our website, you may be required to create an account.
1.2. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
1.3. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
1.4. ReForge reserves the right to suspend or terminate accounts that violate these Terms.

2. Pricing and Payment

2.1. All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.
2.2. Prices are subject to change without prior notice.
2.3. We accept payments through secure third-party payment gateways.
2.4. By placing an order, you authorize us to charge the selected payment method for the total order amount, including applicable taxes and shipping charges.
2.5. In case of payment failure or discrepancy, we reserve the right to cancel the order.

3. Product Descriptions

3.1. We strive to display product information, images, and descriptions as accurately as possible.
3.2. However, we do not guarantee that product descriptions, colors, sizes, or other content are completely accurate, current, or error-free.
3.3. Minor variations in color, size, or appearance may occur due to screen settings or manufacturing processes.

4. Order Acceptance

4.1. Placing an order on our website constitutes an offer to purchase a product.
4.2. We reserve the right to accept or reject any order at our discretion.
4.3. An order is considered accepted only after payment is successfully processed and you receive an order confirmation email or message.
4.4. In rare cases, we may cancel an order due to product unavailability, pricing errors, or suspected fraud. In such cases, a refund will be initiated as per our Return & Refund Policy.

5. Shipping and Delivery

5.1. Orders are typically processed and delivered within 7-10 days.
5.2. Delivery timelines may vary depending on location, courier partner, and unforeseen circumstances.
5.3. ReForge is not responsible for delays caused by courier companies, natural disasters, strikes, or other events beyond our control.
5.4. Customers are responsible for providing accurate shipping information. We are not liable for non-delivery due to incorrect address details.

6. Returns and Refunds

6.1. Returns, exchanges, and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms.
6.2. Please refer to our Return & Refund Policy for detailed information on eligibility, timelines, and procedures.

7. Prohibited Uses

You agree not to use our website or services for:

• Any unlawful purpose or in violation of any applicable laws in India
• Attempting to gain unauthorized access to our systems or user accounts
• Uploading or transmitting viruses, malware, or harmful code
• Engaging in fraudulent transactions or false claims
• Harassing, abusing, or harming other users or our staff
• Misusing discount codes or promotional offers

We reserve the right to terminate your access if you engage in prohibited activities.

8. Intellectual Property

8.1. All content on the website, including logos, designs, images, text, and graphics, is the property of ReForge and is protected by applicable intellectual property laws.
8.2. You may not reproduce, distribute, or use any content without prior written permission from ReForge.

9. Limitation of Liability

9.1. To the fullest extent permitted by law, ReForge shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
9.2. Our total liability for any claim related to an order shall not exceed the amount paid by the customer for that order.
9.3. We do not guarantee uninterrupted or error-free access to our website.

10. Indemnification

You agree to indemnify and hold harmless ReForge, its directors, employees, and partners from any claims, damages, or expenses arising out of your violation of these Terms or misuse of our services.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

12. Changes to Terms

ReForge reserves the right to update or modify these Terms at any time without prior notice.
Any changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the updated Terms.

13. Contact Information

For any questions regarding these Terms, please contact us at:
📩 care@reforgeonline.in